So much going on yet there’s always time for a warm welcome!
I was fortunate to be able to visit five of the six SpaDental practices this week in quick succession. At every practice staff and clinicians are busy, going about the everyday work of making sure that our patients are greeted, well-treated, happy and smiling. But they’re never too busy to offer a warm welcome!
The practices are genuinely warm and welcoming.
- Everyone gets a warm welcome when they come in.
- The staff tries hard to make sure that appointments run to time.
- There’s an atmosphere of calm and good organisation.
There’s so much important behind the scenes work!
- The cleaning!
- The systems that are in place to support the highest levels of patient care!
- Purchasing materials, checking equipment, maintaining the buildings!
The list could go on! There are so many aspects to running a dental practice. It’s breath-taking!
Everyone cares!
- Dentists want you to get the best treatment for your individual needs.
- The nurses and trainee nurses all love their jobs!
- The care and thought for the patients is evident and genuine.
Each practice is like a swan, calm and serene. But beneath the surface, they are powered by strong and purposeful movement.
Sadly, there was one problem I noticed, however:
- People forget their appointments. It is such a pity.
Missed appointments mean that people who could have had that appointment have to wait. And the time of the dental team isn’t utilised effectively.
Sometimes an appointment needs to be cancelled because a car breaks down, or the patient doesn’t feel well enough to attend. In situations like this, patients often do manage to call the reception desk. The more notice there is, the better, as then that time can be used for another patient.
So please, please, keep track of your appointments, and cancel at least a day in advance if you think you will not be able to attend.
A real bonus!
