Allow extra time to get to your appointment, please.

Updated July 2019

Please be aware that roadworks continue to disrupt traffic on the Mannamead Road. If you have a dental appointment it’s important to check you route and plan your time to arrive at your appointment on time. As we have a busy schedule for appointments, unfortunately we cannot see patients who are late.

From Monday 29th July 2019, there will be four nights of roadworks on the Mannamead road between Mutley Plain and Mutely Road. This resurfacing work may mean finding alternative routes during the day too.

We all welcome the Mannamead Road, Plymouth improvements that will make our journeys around town safer and more efficient. This week in July marks the beginning of roadworks in the area around SpaDental Plymouth that will last for five months. We advise you to check travel times to be able to get to your appointments on time and consider changes to parking availability in the area.

As a result of the Mannamead road improvements, by the new year there will be:

• more modern traffic lights
• improved pedestrian ways
• better routes for cyclists
• decreased tailbacks during rush-hour

However, we kindly ask you to please consider travel and parking times so you won’t miss your appointment!

In less than six months, between January and June 2018, 1,056 patients failed to attend their dental appointments at SpaDental Plymouth. We hope that the number of missed appointments will not increase even more with the expected traffic complications around our area.

We kindly ask you to be aware of our appointment cancellation policy*:

• Patients are requested to give at least 24 hours notice to cancel a dental appointment.
• Cancellations should be made:
  • by telephone on: 01752 663870
  • or by email to: plymouth@spadental.co.uk
• There is a fee for private dental appointments that are missed or cancelled with less than 24 hours notice.
• The missed appointment charge is based on the current  rate of £1/minute for the length of the scheduled appointment. (eg: if your appointment was made for twenty minutes, the missed appointment charge is £20).
• If three NHS dental appointments are missed, or cancelled with less than 24 hours notice, patients can be de-registered. We do not guarantee being able to complete a patient’s NHS treatment, or further NHS treatment in the future.
• If you lose your NHS registration with SpaDental Plymouth, you will have to register on the NHS waiting list for an alternative practice.
• We aim to telephone or write to patients after a missed appointment. We do so to understand the reason for your non-attendance and also to inform you of your registration status or missed fees.
• Any appeals about decisions relating to missed or cancelled appointments should be made in writing to the Practice Manager.

Please don’t miss your appointment with us!

• Keep your appointment card where you can see it.
• Make sure you have easy access to our phone number.
• Check the contact information we hold for you is up to date.
• Use a calendar, and set yourself reminders and alarms.
• Consider traffic and parking.
• Call us to reschedule as soon as you’re in any doubt about whether you can make your appointment.

(*Please note that special consideration for missed appointment is only given in unforeseen, extreme circumstances, which is why we are notifying patients of roadworks).

You can find further information at:

• Google Maps
• Plymouth Live explains the Mannamead roadworks 
• Plymouth.Gov road improvement scheme explained

Appointment times are important:

• Failed appointments in Plymouth – the reality hurts
• Remember to cancel appointments
• Look after your NHS registration

Useful Links & Information